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The health and safety of our team members and community is our #1 priority. We are closely following the Center for Disease Control and Prevention regarding the outbreak of COVID-19. Kocourek Automotive is actively implementing various procedures to ensure we meet guest needs all while doing our part to keep our team members and community safe. We are COVID ready.
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NO CONTACT SERVICE DROP-OFF AREA
- Â Â Â Â Â Signage will be posted at each designated area for guest to drop off their vehicle keys to limit person-to-person contact.
ADVISOR PROCESS
- Â Wear form fitting nitrile or latex gloves - changed after every vehicle to Guest cross-contamination.
- Use disinfecting wipes to clean high-touch areas of each desk after each guest visit.
CLEANING THE GUEST VEHICLES BEFORE TECHNICIANS AND BEFORE RETURNING TO GUESTS
- Â Â Â Â Â Front line team members wear form fitting nitrile or latex gloves when disinfecting a vehicle - change after every vehicle to stop cross-contamination.
- Â Â Â Â Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of guest vehicles:
o   Exterior and Interior driver side door handles
o   Steering wheel - including buttons
o   Gear Selector - Dial and Handles
o   Radio/HVAC areas
o   Touchscreens
o   Start/Stop buttons
o   Driver door armrest and window, seat, mirror controls
o   Rearview mirror, seatbelt buckle and anchor
o   Key or Key fob
o   Depending on vehicle type - ensure all other key touchpoints are sanitized
- ·    Technicians wear form fitting nitrile or latex gloves while servicing the vehicle and change after each vehicle to stop cross-contamination
- Â Â Â Â Â Use seat covers, steering wheel covers and floor mats.
GUEST WAITING AREA
- Â Â Â Â Â Use disinfecting wipes to clean high-touch areas cleaned hourly or more often based on use
- Â Â Â Â Â 6ft between all seating
- Â Â Â Â Â Temporarily suspended all complimentary food and beverages
- Â Â Â Â Â Removed all magazines and papers
- Â Â Â Â Â Doors/Handles are wiped continuously throughout the day
SHUTTLE DRIVER AND SHUTTLE CLEANING PROCESS
- Â Â Â Â Wear form fitting nitrile or latex gloves when disinfecting a vehicle - change after every Guest drop-off to stop cross-contamination
- Â Â Â Â Â Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of guest vehicles:
o   Exterior and Interior driver side door handles
o   Steering wheel - including buttons
o   Gear Selector - Dial and Handles
o   Radio/HVAC areas
o   Touchscreens
o   Start/Stop buttons
o   Driver door armrest and window, seat, mirror controls
o   Rearview mirror, seatbelt buckle and anchor
o   Key or Key fob
o   Depending on vehicle type - ensure all other key touchpoints are sanitized
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SALES DEPARTMENT
- Â Â Â Â Use disinfecting wipes to clean each desk after each Guest visit
- Â Â Â Â At home test-drives available upon request
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FINANCE DEPARTMENT
- Â Â Â Â Â Use disinfecting wipes to clean each desk/area after each Guest visit
- Â Â Â Â Â Minimum person-to-person contact finance delivery process
- Â Â Â Â Guest signing options for no-contact paperwork delivery
SALES VEHICLES - BEFORE AND AFTER TEST-DRIVES AND TRADE APPRAISALS
- Â Â Â Â Â No attending test-drives until further notice
- Â Â Â Â Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of Guest vehicles:
o   Exterior and Interior driver side door handles
o   Steering wheel - including buttons
o   Gear Selector - Dial and Handles
o   Radio/HVAC areas
o   Touchscreens
o   Start/Stop buttons
o   Driver door armrest and window, seat, mirror controls
o   Rearview mirror, seatbelt buckle and anchor
o   Key or Key fob
o   Depending on vehicle type - ensure all other key touchpoints are sanitized
CLEAN FOR DELIVERYÂ
- Â Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of Guest vehicles:
o   Exterior and Interior driver side door handles
o   Steering wheel - including buttons
o   Gear Selector - Dial and Handles
o   Radio/HVAC areas
o   Touchscreens
o   Start/Stop buttons
o   Driver door armrest and window, seat, mirror controls
o   Rearview mirror, seatbelt buckle and anchor
o   Key or Key fob
o   Depending on vehicle type - ensure all other key touchpoints are sanitized
Sincerely,Â
Keith Kocourek and The Kocourek Automotive FamilyÂ
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